Shipping policy

At Paper Shores Design, every order is carefully packaged and prepared for dispatch. We offer different delivery options depending on the type of product you are ordering.

Please take both the processing time and delivery time into account when placing your order, particularly if you need your purchase by a specific date.

Wedding Stationery & Made-to-Order Stationery

All wedding stationery and made-to-order stationery orders are sent using Royal Mail Tracked 24.

Royal Mail Tracked 24 has an aim of next working day delivery after dispatch and includes tracking information.

Please note that Tracked 24 is a delivery aim rather than a guaranteed next-day service, and occasional delays can occur within the postal network.

You will receive a tracking reference once your order has been dispatched. Please allow a short time for tracking information to become active after dispatch.

For personalised and made-to-order stationery, the delivery timeframe begins after your order has been processed and dispatched. Please allow the processing time stated on the individual product listing before dispatch.

Greeting Card Delivery

Greeting cards are available with the following delivery options at checkout.

2nd Class

Our most economical delivery option.

Royal Mail 2nd Class has an estimated delivery aim of 2–3 working days after dispatch. This is an estimate rather than a guaranteed delivery timeframe, and items can occasionally take longer to arrive, particularly during busy periods or periods of postal disruption.

2nd Class is an untracked service, so detailed tracking updates are not available.

If your card is needed for a particular date, we recommend choosing 1st Class or Tracked 24.

Delayed or Missing 2nd Class Orders

Because 2nd Class is an untracked service, we ask customers to allow 14 days from the date of dispatch before we consider an item to be delayed or missing and begin an investigation or replacement process.

If your 2nd Class order has not arrived after 14 days from dispatch, please contact us with your order number and we will investigate and advise you on the appropriate next steps.

This does not affect any statutory consumer rights you may have, including rights relating to goods that are faulty, damaged, incorrect or otherwise do not conform to the contract. Consumer goods must meet applicable legal standards, including being as described, of satisfactory quality and fit for purpose.

1st Class

Royal Mail 1st Class has an estimated delivery aim of 1–2 working days after dispatch.

This is an estimated delivery timeframe and is not a guaranteed delivery service.

1st Class greeting card orders are not fully tracked, so detailed tracking information is not available.

Tracked 24

For customers who would like a faster and fully tracked service, Royal Mail Tracked 24 is available at checkout.

Tracked 24 has an aim of next working day delivery after dispatch and includes tracking information.

Please note that Tracked 24 is not a guaranteed next-day delivery service, and occasional delays can occur within the postal network.

Processing Times

Your delivery timeframe begins after your order has been dispatched.

For personalised products, wedding stationery and other made-to-order items, please allow the processing time stated on the individual product listing before dispatch.

Processing times can vary depending on the product, quantity, personalisation and whether artwork approval is required.

If you have a specific date by which you need your order, please contact us before placing your order and we'll be happy to advise whether we can accommodate your timeframe.

Tracking

Tracking information will be provided for orders sent using Royal Mail Tracked 24.

Greeting cards sent by 1st Class or 2nd Class are not fully tracked services and therefore do not provide the same level of tracking information.

For Tracked 24 orders, tracking information may take a short time to become active after your order has been handed to Royal Mail.

Delivery Delays

We carefully prepare and dispatch orders as quickly as possible. However, once an order has been handed to the postal service, delays can occasionally occur.

Royal Mail delivery estimates are aims rather than guarantees, and delivery can take longer during particularly busy periods, seasonal peaks or periods of postal disruption.

If your order appears to be delayed, please contact us and we will do our best to help.

Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us with your order number.

For Tracked 24 orders, we can use the available tracking information to help investigate the delivery.

For 1st Class orders, Royal Mail does not provide the same level of tracking information as Tracked 24, so there may be limited information available while an item is in transit.

For 2nd Class orders, please allow 14 days from dispatch before contacting us regarding a missing or significantly delayed item, as outlined above.

Damaged Orders

Please inspect your order when it arrives.

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible with your order number and clear photographs of the damaged item and packaging where appropriate.

We'll review the issue and, where appropriate, arrange a replacement, refund or other suitable remedy in accordance with your legal rights.

Incorrect Delivery Address

Please check your delivery address carefully before completing your order.

If an order is returned to us because an incorrect or incomplete address was provided, we will contact you to arrange the next steps.

Additional postage charges may apply where appropriate.

If an order has already been dispatched, we may be unable to change the delivery address.

International Delivery

We offer international delivery on selected products and to selected destinations.

International delivery times vary depending on the destination and delivery service selected and are estimates only.

International orders may be affected by:

Customs processing
Local postal services
International transportation
Seasonal postal delays
Other circumstances outside our reasonable control

Customers receiving orders outside the UK may also be responsible for any applicable customs duties, import taxes or other charges imposed by their destination country.

Need Your Order by a Specific Date?

If your order is for a birthday, wedding, event or other special occasion, please allow plenty of time for both processing and delivery.

For greeting cards, we recommend choosing Tracked 24 if your card is particularly time-sensitive.

For personalised and wedding stationery, please order well in advance of your event date to allow sufficient time for personalisation, proofing, production and delivery.

If you're unsure whether we can meet your required date, please contact us before ordering and we'll be happy to advise.