Privacy policy
PAPER SHORES DESIGN — PRIVACY POLICY
Last updated: 31 August 2026
At Paper Shores Design, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and share your personal information when you visit or use papershores.co.uk, place an order, contact us, or otherwise interact with Paper Shores Design.
Paper Shores Design operates this website using Shopify. Shopify provides the technology that allows us to operate our online store, process orders and provide our services to you.
Please read this Privacy Policy carefully so that you understand how your personal information is used.
1. Who we are
Paper Shores Design is responsible for your personal information collected through this website.
If you have any questions about this Privacy Policy or how we use your personal information, you can contact us at:
Paper Shores Design
Email: papershoresdesign@gmail.com
2. What personal information we collect
Depending on how you interact with our website, we may collect the following information:
Information you provide when placing an order, including:
- Your name
- Billing address
- Delivery address
- Email address
- Telephone number, where provided
- Payment and transaction information
- Personalisation details, including names, dates, venues, wording and other information you provide for personalised products
- Any messages, notes or information you provide in connection with your order
Information you provide when contacting us, including your name, email address and any information contained within your message.
Website and device information, including:
- IP address
- Browser type
- Device type
- Operating system
- Approximate location
- Pages visited and how you interact with our website
- Information about how you arrived at our website
- Cookies and similar technologies
Some of this information may be collected automatically when you browse our website.
3. How we collect your information
We may collect personal information:
- Directly from you when you place an order or contact us
- When you create or use a customer account
- When you provide personalisation information for an order
- Automatically when you browse or use our website
- Through cookies and similar technologies
- Through Shopify and other service providers that help us operate our website
- Through advertising, analytics and marketing services where applicable
4. How we use your personal information
We only use your personal information where we have a lawful reason to do so.
We may use your information for the following purposes:
To process and fulfil your orders
We use your information to:
- Process your order and payment
- Create personalised products according to the information you provide
- Prepare and dispatch your order
- Communicate with you about your order
- Provide order updates
- Process returns, refunds and cancellations
- Provide customer support
The lawful basis for this processing is performance of our contract with you.
To communicate with you
We may use your contact information to respond to enquiries, provide customer service and communicate with you about orders or other services you have requested.
The lawful basis for this processing is generally performance of our contract with you or our legitimate interests in providing customer support.
To comply with our legal obligations
We may process and retain personal information where necessary to comply with legal, tax, accounting or other regulatory obligations.
The lawful basis for this processing is legal obligation.
To protect our business and prevent fraud
We may use information to detect, investigate and prevent fraudulent, unlawful or potentially harmful activity and to protect the security of our website and customers.
The lawful basis for this processing is our legitimate interests in protecting our business, customers and website.
To improve our website and services
We may use information about how visitors interact with our website to understand how our website is being used, improve its functionality and improve the products and services we offer.
Where this involves non-essential cookies or similar tracking technologies, we will request your consent where required.
Marketing
Where you have provided the appropriate consent, we may use your contact information to send you marketing communications about Paper Shores Design, including information about new products, offers and promotions.
You can unsubscribe from marketing communications at any time by following the unsubscribe link included in our emails or by contacting us.
We will not send you marketing communications where we are required to obtain your consent and you have not provided that consent.
5. Personalised products
When you purchase personalised or bespoke stationery or greeting cards, we need to use the information you provide to create your order.
This may include names, dates, venues, wording and other details you specifically provide to us.
We only use this information for the purposes of fulfilling your order and providing the service you have requested, unless we have another lawful reason to use it.
Please do not provide information that is unnecessary for your order.
6. Payments
Payments made through our website are processed using Shopify Payments and/or other payment providers available through Shopify.
We do not need to see or store your full payment card details in order to process your order.
Payment providers may collect and process payment information in accordance with their own privacy policies.
We may retain information about your transaction, such as the amount paid, date of purchase, payment method and order details, for order management, accounting and legal purposes.
7. Shopify
Our online store is powered by Shopify.
Shopify provides the technology and services that allow us to operate our website, manage products and orders, process transactions and provide our customers with an online shopping experience.
Shopify may process personal information about your use of our website as part of providing its services.
Shopify may also process information for its own purposes in accordance with its privacy practices.
You can read Shopify's privacy information here:
Shopify Consumer Privacy Policy
You can also find information about Shopify's privacy controls through the Shopify Privacy Portal:
8. Google and other third-party services
We may use third-party services to help us operate, understand and promote our website and products.
These may include services provided by:
- Google Analytics
- Google Merchant Center
- Google Ads
- Google & YouTube
- Shopify
- Payment providers
- Delivery and postal providers
- Website and technology providers
These services may process information about your use of our website, depending on the services we have enabled.
Where cookies or similar technologies are not strictly necessary, we will request your consent where required before using them.
Third-party providers may process information in accordance with their own privacy policies.
9. Cookies
Our website uses cookies and similar technologies.
Some cookies are essential for our website to function, including features such as shopping baskets, checkout and website security.
Other cookies may be used for purposes such as:
- Understanding how visitors use our website
- Measuring website performance
- Improving our website
- Personalising your experience
- Advertising and marketing
Where required by law, we will ask for your consent before using non-essential cookies.
You can use the Manage Preferences option in our cookie banner to control your choices.
You can also change your cookie preferences through your browser settings.
Our cookie banner is provided through Shopify's customer privacy tools.
The ICO guidance confirms that non-essential cookies generally require clear consent, while strictly necessary cookies may be exempt.
10. Who we share your information with
We may share personal information with trusted third parties where necessary to provide our services or operate our business.
These may include:
- Shopify
- Payment providers
- Postal and delivery providers
- Website and hosting providers
- IT and technology providers
- Analytics providers
- Advertising and marketing platforms
- Professional advisers, where necessary
- Government authorities, regulators or law enforcement where legally required
We only share information where there is a lawful reason to do so.
We do not sell your personal information as a standalone product.
11. International transfers
Some of the companies we use may process personal information outside the UK.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that your information receives an appropriate level of protection.
This may include using recognised safeguards such as adequacy regulations or appropriate contractual safeguards.
12. How long we keep your information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.
For example, we may retain order and transaction information for as long as necessary to:
- Fulfil our contractual obligations
- Handle returns, refunds or customer queries
- Meet accounting and tax requirements
- Resolve disputes
- Protect our legal rights
- Comply with legal obligations
The length of time information is retained will depend on the type of information and why we need it.
When information is no longer required, we will take reasonable steps to securely delete or anonymise it.
13. Keeping your information secure
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
14. Your data protection rights
Depending on your circumstances and where you live, you may have rights in relation to your personal information.
These may include the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your personal information in certain circumstances
- Restrict processing in certain circumstances
- Object to certain types of processing
- Withdraw consent where we rely on consent to process your information
- Request data portability in certain circumstances
- Object to direct marketing
You can exercise your rights by contacting us at:
We may need to verify your identity before responding to a request.
There are circumstances where we may be legally entitled to refuse or limit a request. If this applies, we will explain why where permitted by law.
15. Marketing preferences
If you receive marketing emails from us, you can unsubscribe at any time by clicking the unsubscribe link included in the email.
You can also contact us directly if you no longer wish to receive marketing communications.
Please note that even if you opt out of marketing communications, we may still contact you with important non-marketing information relating to an order or service you have requested.
16. Children's privacy
Our website and services are intended for general consumers and are not specifically directed at children.
We do not knowingly collect personal information from children where we are not legally permitted to do so.
If you believe that a child has provided us with personal information and you would like us to review or delete it, please contact us.
17. Third-party websites
Our website may contain links to third-party websites, including social media platforms and other websites.
We are not responsible for the privacy practices, security or content of third-party websites.
We recommend that you read the privacy policies of any third-party websites you visit.
18. Your right to complain
If you have concerns about how we have handled your personal information, please contact us first at:
You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).
Information Commissioner's Office (ICO)
The ICO provides guidance confirming that privacy information should explain people's rights and how they can complain.
19. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or legal requirements.
When we make changes, we will update the "Last updated" date at the top of this policy.
We recommend checking this page occasionally to ensure you are aware of any changes.
20. Contact us
If you have any questions about this Privacy Policy, how we use your personal information, or would like to exercise your data protection rights, please contact us:
Paper Shores Design
Email: papershoresdesign@gmail.com